Q. I placed my order at 5pm on Friday with Express Delivery when can I expect the order to be delivered.
A. InfotechShop.co.uk' cut off time for orders is 4pm and Saturday and Sunday are not classed as working days, therefore your Express Delivery (1-2 Working Days) should arrive Tuesday or Wednesday (outlying areas of the UK may have longer delivery times)
Q. I saw an item at a price and checked it specification then when I went to order it the price had increased. Why ?
A. The InfotechShop.co.uk website is updated 24 hours a day and therefore prices and availability on the website can change at any time.
Q: How do I search for the products I want to buy?
A: There are several ways to locate products. The first way is to use the product search box on the left hand side of the navigation bar. Simply type in the model, make or any part of the two and press enter. You will then be presented with a selection of refinement options on a drop down menu. If you don't know the details of the product you're looking for, you can use the navigation bar to look for the product type, i.e. Components PC's- laptops, etc. and drill down to the exact product by browsing our on-line catalogue.
Q: I can't find the item I am looking for with the search feature.
A: Try to make your search string less exact for example; For a "Seagate Barracuda IV 120GB Hard Drive" Try "Seagate" or "Barracuda" or "120" or "Drive"
Q: What happens if a product I choose is discontinued?
A: Our team of product experts are constantly updating our website to bring you the latest in computer technology, however there may be an occasion when products quickly become discontinued. In this event our experts will make every attempt to locate the product you have ordered. If this is not possible they will then offer you an alternative product or a refund of any monies paid. We will always do this in least time possible so that you can make alternative arrangements should you wish to.
Q: Why can I not speak to a sales person?
A: The InfotechShop.co.uk web site is designed to enable our customers to browse at their leisure without pressure. With our easy to navigate site you can quickly choose and customise your own PC systems, find upgrade components and generally find product information in advance of your purchasing time. This, we believe is the best way to present our products to our customers. If you have any questions relating to a sale, contact our sales department.
Q: Why should I register at InfotechShop.co.uk?
A: You do not have to register with InfotechShop.co.uk to browse the online catalogue, but there are several advantages to registering as a InfotechShop.co.uk customer. Firstly registered customers get access to weekly emails containing the latest products, price drops, "end of line stock" and product discounts. Registered customers will also find it easier to shop at InfotechShop.co.uk and be able to track orders and reorder from previous orders.
Q: I would like to register but I do not want to receive information from other companies.
A: We do not pass on your personal details to any other third party companies and only use any information given by you to provide you with information, special offers and keep you up-to-date with deliveries from ourselves.
Q: I would like to register but I do not want to receive the weekly emails containing the specials.
A: If you do not wish to receive our email specials please just send an email to our sales department and we will remove you from our email list. As a registered customer you will still receive emails detailing the status of your order. There is also an unsubscribe option on each specials email; this will remove your name from any further email specials automatically.
Q: I want to order something from the site but how do I know my credit card is safe?
A: InfotechShop.co.uk uses a secure payment gateway, currently one of the safest ways to buy on the internet. As soon as you enter any details about your order you are transferred to a secure area of the site. Here we ask you for some basic details relating to your order. You are then transferred to a secure payment site before any of your credit card details are taken. Once your details are taken all information relating to the transaction are encrypted and stored on the secure server behind a number of firewalls and other security measures.
Q. Can I have my orders delivered to a different delivery address from my credit card billing address.
A. Your goods can be delivered to a different address, but you can only do this after 2 orders have been delivered to your credit card billing address and you are a registered customer of InfotechShop.co.uk. If you can only have the items delivered to different address other than your home address please purchase the items using the cheque method of payment.
Q: I have ordered several items some of which are not in stock will you deliver the items separately?
A: Because only one order was placed the items will all be delivered together when the "out of stock" items are back in stock.
Q: If I place an order am I able to change it at any stage?
A: We start work on all orders as soon as the buy button is pressed, therefore amendments to orders may not always be possible
Q: If I am having problems with an item I have ordered what should I do?
A: For all technical problems please use the online technical support page. If the problem is relating to a delivery issue or sales please contact sales. And if the issue relates to a return please login to your account and register a support ticket.
Q: How can I find out the progress of my order?
A: To find out your order progress go to view orders, on this screen you will see the progress of all of your orders. You will also see all of the previous orders you have placed and their final status.
Q: If I would like to reorder the items on one of my previous orders is there an easy way of doing this?
A: If you would like to reorder items on any of your previous orders simply logon and visit the view orders part of the website. Here you can reorder all of the components of any previous order, regardless of its status.
Q: Can I order outside of the United Kingdom?
A: Unfortunately InfotechShop.co.uk only delivers to the United Kingdom at the present.
Q: Is it possible for me to specify a timed delivery?
A: Unfortunately it is not possible to specify a timed delivery; although most orders are delivered between 9am and 6pm Monday to Friday.
Q: I sent a product back with a valid RMA number when should I receive a replacement?
A: Most returns are dealt with within 5-7 working days of receiving the return, if there is any problems with the return you will be contacted within this period.
Q: I have received my delivery but the box looks damaged that it has been delivered in, what should I do?
A: Any delivery that looks damaged should be signed for as "Damaged in transit. Check the contents of the parcel with the courier and make any notes to the condition on the delivery note. You must then inform us within 2 days or any claim for damages by the courier may become void. Please keep all packaging for future inspection by Infotechshop.co.uk and the Courier.
Q: I have received a delivery and there is a package missing, what should I do?
A: Immediately make the courier aware that a package is missing and sign for the consignment as a package missing; it is your responsibility to inform us within 2 working days that a package is missing.
Q: It is not possible for me to check the contents of my delivery before courier leaves, what should I do?
A: It is your responsibility to sign for the goods as delivered undamaged, if you are unable to check the delivered state of an item please sign for the goods as "Contents Uncheck", otherwise any claim for these goods being delivered damaged may become void.
Q: I was out when the courier tried to deliver a parcel, what should I do next?
A: If the courier could not deliver the parcel then they will leave a card detailing with whereabouts of the delivery. You must then contact the depot directly to arrange a suitable time for re-delivery of the goods. You may also pickup the goods inperson at the depot. (please take along suitable forms of identification).
Q: I am a registered customer, but I am unable to logon to the website, what should I do?
A: Please contact technical support detailing the problem, and we will endeavour to respond within 12 business hours.